Master the JFHMS Quality Assurance Challenge 2026 – Ace It and Raise Your Standards!

Total Quality Management (TQM) in healthcare is centered on the principles of continuous improvement and customer satisfaction. This approach emphasizes the importance of delivering high-quality care to patients, which involves consistently assessing and enhancing processes, services, and outcomes.

In a TQM framework, healthcare organizations strive to foster a culture where every employee contributes to quality improvement initiatives. This collaborative effort involves gathering feedback from patients and using that information to make informed changes aimed at increasing satisfaction and improving overall service quality. The focus on continuous improvement ensures that healthcare providers are always looking for ways to enhance patient care, streamline operations, and adopt best practices.

By prioritizing customer satisfaction, TQM aligns the goals of the healthcare organization with the needs and expectations of patients, ultimately leading to better health outcomes and more efficient service delivery. This holistic approach stands in contrast to scenarios where short-term profitability is emphasized at the expense of quality, or where cost minimization overrides the importance of maintaining high standards of care.